Category: Communication
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Solving Digital Communication Confusion
When you communicate digitally does what you say match what you mean? Even though we think we’re crystal clear, the truth is we are frequently falling short. Overcoming these common challenges isn’t hard. I have a few simple steps that you can put into action immediately!
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Turning Conflict Into Collaboration
Even in healthy conflict, if what you want to express is left unsaid because you’re not comfortable saying it, it simmers and eventually boils over. The outcome can be far worse than if it had been discussed immediately. And over time, those simmering, suppressed thoughts can be misdirected and come out sideways as sarcasm, blaming,…
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Why is Navigating Challenging Dialogue a Movement?
We can no longer expect people to passively accept unskilled leadership. The NCD process is a way to develop leaders and managers who are effective because they understand how and why to communicate and collaborate. They understand the value of empowering their staff, and managing their own emotions.
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How Not to Suck at Communication
When your amygdala senses that any of those things are risk, it activates the most primitive parts of your brain to react with fight or flight. Even when the most evolved and empowering next step would be to seek understanding. If you want to not suck at difficult communication, the solution is to develop a…
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Answering Unanswerable Questions
Why unanswerable questions are so challenging for managers of people and businesses, and the solution for answering those questions.
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Building a Boat While It’s Sailing Down the River
One of the most pressing challenges that I am hearing about involves employees being resistant to necessary changes. Especially from employees who are not normally resistant. Let’s talk about how you can speak your truth about staff’s disruptive behavior with empathy, compassion, with a focus on the good of the whole.
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6 Strategies for Creating A Culture of Communication
Giving employees an opportunity to have their voice heard, especially when the dialogue is challenging, is critically important for retention. When employees feel heard, building a culture of trust is easier.When employees feel they have no voice, they are more likely to say nothing, then resign or miss work. Both of these consequences have significant…
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Let’s Take a Moment: Grace Is in the Space
Today I want to tell you about one of my absolute favorite sayings: Grace is in the space. This isn’t just a catchy phrase to me. Grace is in the space is actually part of my operating system. It’s a tool, and it’s one of the mantras I use in my Navigating Challenging Dialogue trainings…
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How to Stop the “Should” Shovel
Many people experience an excess of strife by constantly responding to the shoulds in their life. Have you noticed how “should” statements are often used to convince us something is “the best,” when they really just restrict and minimize us? Here’s a few ways to turn those “shoulds” around.
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The 3 Kinds of Business
I learned a saying several years ago that prepared me for this journey. The introduction to the saying for me was Byron Katie, however I’m sure it has been attributed to many places. It goes like this:There are three kinds of business in the world – my business, your business, and the Universe’s business. Whenever I’m…