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Turn This Conversation Around:
The 4-Stage Process for Communication with Connection
The Official Handbook of Navigating Challenging Dialogue®
Our ability to dialogue is essential to how we work, solve problems, and connect. Yet we are increasingly facing communication that feels more like a debate. With emotionally charged conversations, we may dig into our position trying to be heard and understood. When we're weary of conflict, we start avoiding conversations altogether. Either way, healthy communication breaks down. Everyone is left unsatisfied, often with damaged relationships.
It’s possible to have positive, productive conversations — even when you may not agree. Beth Wonson teaches you how to use the proven tools of Navigating Challenging Dialogue®, and the NCD Process, to turn your conversations around using real-world examples of fractured trust and unhealthy conflict.
Navigating Challenging Dialogue® is a toolkit for building trust by developing self-awareness, emotional self-regulation, empathy, and curiosity — the skills necessary to be effective in communication and leadership.
The NCD Process is a framework for fact-based dialogue, even when communication feels risky.
Beth’s process has helped hundreds of individuals and organizations to clearly communicate in ways that create connections, build bridges, and get results.
A must read for everyone!
PRAISE
“ The manual also does a good job of providing scripts that readers can employ when they need to pause a conversation in order to regain control of their own emotions. The volume’s many anecdotes are well chosen and serve to illustrate the more abstract concepts in Wonson’s framework, making it easy for readers to adapt it to their own needs. While the fundamentals of the process will be familiar to those who have read other works on healthy communication, the author’s clear explanations of how she came to understand and apply the common concepts make for an effective introduction. She builds a solid case throughout the text for the value of following the steps she enumerates. A thoughtful and well-written explanation of how to communicate.”
“It blew my mind how complicated we make things and how simple it really can be when we just strip everything away and get down to the facts. EVERYONE needs this. Every manager, leader, parent, teacher, coach, counselor ... basically, anyone who communicates with others needs this.”
“As someone who’s historically struggled with tough conversations and felt powerless when they didn’t go as planned, “Turn This Conversation Around” completely shifted my perspective and gave me the tools to successfully engage in tough conversations, understand how to manage my own energy, and avoid the pitfalls and cognitive shortcuts that interfere with clear and clean communication!!!!”
“I think this book is a game changer in having challenging conversations with others. It offers ways to center yourself, streamline the conversation to facts, stay on point while being curious about the other person’s point of view and react to whatever happens in the conversation in a clean and clear manner. This method is not about changing other people...it’s about having meaningful dialogue, building trust and moving forward in whatever way is best.
I highly recommend this! I’ve used a couple of the principles for the past two years and it has been very helpful. This book pulls it all together with a blueprint for having these conversations.”
“What sets Wonson’s book out from the other million or so I’ve read in my 35 years in HR, is how immediately useful it is. The language is clear, and the guidance through the 4 stages is supported by real-life examples we all can relate to. I wish I’d had this book 35 years ago.”
““Navigating Challenging Dialogue provided incredible insight into my own leadership communication strengths and weaknesses, and provided the critical skills necessary to effectively navigate challenging conversations. The result was less drama and chaos, an increased focus on organizational goals, and a workplace culture that values direct communication and open and honest feedback. I credit Beth’s Navigating Challenging Dialogue courses for my success as a leader, especially during the pandemic when most conversations in public education were challenging. If being a great communicator is on your list of leadership goals, taking the Navigating Challenging Dialogue courses with Beth is a must!”
Also From Beth Wonson, the NCD Framework for Effective Feedback
MASTERING FEEDBACK
More and more leaders are facing complex personnel challenges that could have been easily avoided if feedback had been given early on. When asked why they didn’t give feedback when their challenge first arose, these leaders say things like, “I didn’t want to upset them” or “I wasn’t sure how they’d react” or “I want everyone to be happy”.
What Beth Wonson has learned over the 15+ years she’s been coaching and consulting with professionals is that, most often, they haven’t been taught how to give feedback effectively.
AUTHOR
Beth Wonson: CEO,
Founder of Navigating Challenging Dialogue®,
Executive Advisor,
Leadership Coach,
Communication Expert
Let’s Talk Today
You may be facing a challenge or weighing an action and aren’t sure where to start, or what a solution even looks like. Schedule a call with Beth today! It’s 100% confidential so you can freely discuss the challenges you’re facing and unlock a path forward.